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Privacy Policy for the Order Status Tracking Application

This privacy policy explains how your data is processed when using this application and what data protection rights you have. The privacy policy is directed at all users of this application.

While using this application, certain personal data will be processed. Personal data is any information relating to an identified or identifiable natural person. In the following, we inform you about the type, scope and purpose of the processing of personal data when using this application.
 

1. Person responsible for the application

Responsible for the processing of personal data in the sense of the EU Data Protection Regulation (EU-DSGVO) as well as the Telecommunications Telemedia Data Protection Act (TTDSG) is:

Rodenstock GmbH
Elsenheimerstrasse 33
D-80687 München
Tel.: 089-7202-0
E-Mail: info@rodenstock.com

If you have any questions about the processing of your personal data, as well as your rights regarding data protection, please contact:

Rodenstock GmbH
- Datenschutzbeauftragter-

Elsenheimerstrasse 33
D-80687 München
Tel.: 089-7202-0
E-Mail: datenschutz@rodenstock.com
 

2. Data processing in the context of application usage

2.1. Download of the application

When downloading the application, certain required information is transmitted to the App Store, in particular, the username, email address and customer number of your account, the time of download, payment information and the individual device identification number may be processed. We have no influence on this data collection and are not responsible for it. We process the data only as far as it is necessary for downloading the application to your mobile device.

2.2. Usage of the application.

We collect the following technical data when you use the application to enable the application's functions, which is automatically collected from your mobile device and transmitted to us:

• Date and time of use
• Your device name
• Operating system and version, as well as screen resolution information
• App version and app ID to identify your application installation
• General device data, such as language and regional settings
• IP address of the end device

To improve the application, error messages are also transmitted after a crash (i.e. unexpected termination of the application due to a program error). The error messages do not contain any personal data, but only the aforementioned technical application access data and information about which part of the software code caused the error. The IP address of your end device is not transmitted. The application access data is generally logged in internal log files for a period of three months after the end of the respective access and then anonymized, unless otherwise specified in this privacy policy. We process the application access data for the purpose of providing the function of the application, in particular for the detection and elimination of any security risks or malfunctions. The legal basis for this data processing is Art. 6 para. 1 lit. b) EU-DSGVO.

2.3. Registration for the application

You can download the app from an app store and carry out the registration in the app. As part of the preparation and execution of the registration, your customer number, your company address, and your e-mail address are processed. This registration data is stored for as long as the account exists. The registration data is used to set up the account and to prepare and execute the contractual relationship between you and Rodenstock. In order to validate your data, a Rodenstock invoice number from the last 12 months is also required. The legal basis for this data processing is Art. 6 para. 1 lit. b) EU-DSGVO.

2.4. Providing the information portal

The application allows you to view your orders entered by Rodenstock and check the status of the order as well as the expected delivery date.
To provide our service and consulting services, we process your personal data with the CNXT® software. The software enables us to network the various optical measuring devices and application programs that we use for the purpose of data exchange and consolidation of all collected customer data.

2.5. Personalized functions and content

Within the scope of app use, personalized functions and content are available to you, which are selected especially for you, considering your individual usage habits and the areas of interest derived from them by us (so-called personalization). We derive your interests from the access data and general socio-demographic information (e.g. age group, gender, region) obtained when you use the services, as well as any voluntary information. Voluntary information about interests in content is processed in order to provide the user with personalized recommendations. In this way, we can also present you with information and offers via the services you have activated or used (e.g. push notifications) that are particularly popular among comparable users with similar characteristics and could therefore also appeal to you. The information on areas of interest derived for personalization purposes is stored for as long as the account exists. The legal basis for the data processing is Art. 6 para. 1 lit. b) EU-DSGVO, as the processing of your areas of interest for personalization, which is a central feature of the services, cannot otherwise be offered.

2.6. Note on application permissions

When downloading and installing our application, certain permissions and accesses to your device are requested. These serve exclusively to ensure the functionality of our application.

You have the option of receiving push notifications when using our application if you give your consent to this in the mobile operating system. Push notifications are messages that appear on your device without you opening the respective application. Push notifications are used to inform the user about certain events and topics (e.g. reminders about appointments at the optician). The notifications can be made by sounds, messages (e.g. change of order status) and/or icon identifiers (an image or a number on the application icon).
 

3. Data security

We take adequate technical and organizational measures to protect personal data against accidental or unlawful destruction, use or modification and against unauthorized disclosure or access. These are adapted to the current state of the art in each case. In addition, we comply with all the requirements that Section 22 (2) of the German Federal Data Protection Act (BDSG) places on the processing of health data. Communication between your device when using the application and our web servers is SSL-encrypted.
 

4. Disclosure of data

A disclosure of the data collected by us occurs in principle only if:

• You have given your express consent in accordance with Art. 6 (1) p. 1 lit. a) EU-DSGVO,
• The disclosure is necessary for the assertion, exercise or defense of legal claims pursuant to Art. 6 (1) sentence 1 lit. f) EU-DSGVO and there is no reason to assume that you have an overriding legitimate interest in not having your data disclosed,
• We are legally obliged to disclose your data according to Art. 6 para. 1 p. 1 lit. c) EU-DSGVO or
• This is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b) EU-DSGVO for the processing of contractual relationships with you or for the implementation of pre-contractual measures that take place at your request.

Part of the data processing may be carried out by our service providers. If we pass on data to our service providers, they may only use the data to perform their tasks. The service providers have been carefully selected and commissioned by us. They are contractually bound to our instructions, have suitable technical and organizational measures in place to protect the rights of the data subjects and are regularly monitored by us.
In addition, data may be disclosed in connection with official investigations, court decisions and legal proceedings if this is necessary for legal prosecution or enforcement.
Personal data will not be transferred to third countries or international organizations.
 

5. Deletion of your data

Unless a specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your app related data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted when these reasons no longer apply.
 

6. Your rights according to articles 15 to 22 EU-DSGVO

At this point of the privacy policy, you are expressly informed of your rights to information, correction, deletion, blocking, transferability and objection regarding the personal data collected. The legal basis for this is Articles 15 to 22 of the General Data Protection Regulation. Accordingly, you are entitled to the following rights as a data subject:

- The right to information according to Article 15 EU-DSGVO,
- The right to correction according to Article 16 EU-DSGVO,
- The right to deletion according to Article 17 EU-DSGVO,
- The right to restriction of processing according to Article 18 EU-DSGVO,
- The right to data portability according to Article 20 EU-DSGVO,
- The right to object in accordance with Article 21 EU-DSGVO,
- The right to lodge a complaint with a supervisory authority in accordance to Article 77 EU-DSGVO.
- The right to revoke consent given at any time according to Article 7 EU-DSGVO


Information about your right to object according to Article 21 EU-DSGVO
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) sentence 1 e) EU-DSGVO (data processing in the public interest) and Article 6 (1) sentence 1 f) EU-DSGVO (data processing on the basis of a balance of interests).
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If your objection is directed against processing of data for the purpose of direct marketing, we will immediately stop the processing. In this case, it is not necessary to specify a particular situation.
If you wish to exercise your right of objection, an informal communication to the above contact details is sufficient.
 

7. Changes to the privacy policy

The privacy policy is currently valid and dated 23 June 2023 . Due to the further development of our application or the implementation of new technologies, it may become necessary to change this privacy policy. You can access the current version of our privacy policy at any time in our application.