As soon as you are no longer wearing your glasses, the best thing is to put them in a hard shell case. If you don't have a case, then always keep them in a safe location with the lens side up.
6 month satisfaction guarantee
We guarantee you problem-free acclimatisation to your RODENSTOCK lenses. If you are not satisfied within the first 6 months, we will replace the lenses with a different product from our company. It is possible to upgrade to a higher-valued lens with the respective additional payment. In the event of a guarantee claim, there is no entitlement to compensation for the value.
2-year quality guarantee
We guarantee the function and durability of your new lenses from RODENSTOCK. If your lenses have a quality deficiency within 24 months after the purchase, you will receive identical lenses from your optician as a replacement for free.
3-year quality guarantee
Valid upon the purchase of SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect balance 2 lenses: Above and beyond the 24-month quality guarantee, we grant an additional 12-month guarantee on the coating for the premium finishes SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect Balance 2*.
*The guarantee and services may vary from country to country.
Your claims from the statutory guarantee are unaffected. Spare parts for your RODENSTOCK glasses will be available for several years after your purchase. In case of damage, you can hand in your glasses for repair and that way continue to use your lenses.
Unfortunately not. Lenses are not just one pane of glass or plastic, rather a complex system of layers for antireflection, tinting and other additional functions. Therefore "polishing out" scratches doesn't work. Scratched glasses should be replaced soon. The micro-fine scratches cause light to scatter. The eye has to correct constantly which leads to fatigue. Headaches may be the consequence.
Since we work together exclusively with specialised optical businesses, there is unfortunately no possibility to handle sales or repairs directly with you as the end consumer. Use our store locator to find a Rodenstock optician partner close to you. He will be happy to help you.
The hinges of glasses may indeed seem to have an inconsiderable affect, but as the only moving part in the glasses it fulfils two important tasks: First of all it provides the connection between the front of the glasses and the sides. The higher the quality of the manufacturing of the spring, the more reliable and longer lasting the entire spectacles. Secondly, the glasses hinge is decisively responsible for wearing comfort. Only if it is designed to be flexible and durable at the same time, does it make it possible to adjust the glasses to fit your head perfectly. The premium hinges from Rodenstock guarantee all of these characteristics. They are tested extensively for permanently good hinge movement, high adjustability and maximum durability.
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We grant a 2-year guarantee on our frames as of the date of purchase that is against damage attributable to material or production flaws. Your statutory guarantee rights are not affected by this. Please note that the guarantee does not apply to scratches on the lenses and frame due to normal wear and tear or for damage caused by misuse.
See better. Look perfect.
©2017 Rodenstock GMBH