6 month satisfaction guarantee
We guarantee you problem-free acclimatisation to your RODENSTOCK lenses. If you are not satisfied within the first 6 months, we will replace the lenses with a different product from our company. It is possible to upgrade to a higher-valued lens with the respective additional payment. In the event of a guarantee claim, there is no entitlement to compensation for the value.
2-year quality guarantee
We guarantee the function and durability of your new lenses from RODENSTOCK. If your lenses have a quality deficiency within 24 months after the purchase, you will receive identical lenses from your optician as a replacement for free.
3-year quality guarantee
Valid upon the purchase of SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect balance 2 lenses: Above and beyond the 24-month quality guarantee, we grant an additional 12-month guarantee on the coating for the premium finishes SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire® Protect Sun 2 and Solitaire® Protect Balance 2*.
*The guarantee and services may vary from country to country.
Your claims from the statutory guarantee are unaffected. Spare parts for your RODENSTOCK glasses will be available for several years after your purchase. In case of damage, you can hand in your glasses for repair and that way continue to use your lenses.
Unfortunately not. Lenses are not just one pane of glass or plastic, rather a complex system of layers for antireflection, tinting and other additional functions. Therefore "polishing out" scratches doesn't work. Scratched glasses should be replaced soon. The micro-fine scratches cause light to scatter. The eye has to correct constantly which leads to fatigue. Headaches may be the consequence.
Individual progressive lenses are personalised specifically for you and are therefore optimised. They are customised individually to your specific requirements and wearing habits. Far more individual parameters are incorporated into the manufacturing than for conventional lenses. They only take strengths into consideration for the lens according to a standard pattern. Individual progressive lenses such as Impression FreeSign® 3 are therefore customised for your eyes. A great variety of data about your face and the frame that you select are measured with our 3D measurement terminal and taken into consideration in the manufacturing of these lenses. This means even greater visual comfort and up to one-hundred percent exploitation of your vision potential.
It is short for Eye Lens Technology: EyeLT® is a new
technology in Rodenstock's lens manufacturing that has
been registered for a patent. Something that was considered to be
undoable has been possible since 2011 thanks to EyeLT®: up to 40%
better near vision for people who wear progressive glasses – a
milestone in the history of progressive lens technology.
The optician carries out a special near vision test with the customer for this. The eye is measured completely automatically and with high precision with the DNEye® Scanner, a new and innovative measuring device. Together with the results of the regular eye measurement, all this additional information is sent with the order to Rodenstock and we make the best possible lens from it. In short, the glasses wearer can exploit his individual vision potential by 100%.
Since we work together exclusively with specialised optical businesses, there is unfortunately no possibility to handle sales or repairs directly with you as the end consumer. Use our store locator to find a Rodenstock optician partner close to you. He will be happy to help you.
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We place particular value on maximum precision and computer-controlled premium quality that is developed in Germany. It is the high standard of German engineering skill that makes each one of our lenses and each frame into a small masterpiece. And so that you can also enjoy them for a long time, we also offer other products for all areas of the security of your new glasses in addition to years of guarantees, for example lens insurance or our traveller service for when you are travelling.
When you buy our lenses, you receive a Rodenstock guarantee and service card with services that will thrill you.
We have decisively improved the quality management for manufacturing our frames. We give you our word on this and a guarantee.
See better. Look perfect.
©2017 Rodenstock GMBH