We also offer security for progressive glasses wearers
when they are travelling. If your spectacles are damaged or lost
when travelling abroad, we will send you a spectacles emergency set
to your place of residence with far vision or near vision glasses
with your prescription. It is an immediate, free and exclusive
service from RODENSTOCK. When you are back at home, simply return
the emergency set to your optician.
6 month satisfaction guarantee We guarantee
you problem-free acclimatisation to your RODENSTOCK lenses. If you
are not satisfied within the first 6 months, we will replace the
lenses with a different product from our company. It is possible to
upgrade to a higher-valued lens with the respective additional
payment. In the event of a guarantee claim, there is no entitlement
to compensation for the value.
guarantee We guarantee the function and durability of
your new lenses from RODENSTOCK. If your lenses have a quality
deficiency within 24 months after the purchase, you will receive
identical lenses from your optician as a replacement for free.
3-year quality guarantee Valid upon
the purchase of SoIitaire® Protect, SoIitaire® Protect Plus,
SoIitaire® Protect Sun 2 and Solitaire® Protect balance 2 lenses:
Above and beyond the 24-month quality guarantee, we grant an
additional 12-month guarantee on the coating for the premium
finishes SoIitaire® Protect, SoIitaire® Protect Plus, SoIitaire®
Protect Sun 2 and Solitaire® Protect Balance 2*.
*The guarantee and services may vary from
country to country. Your claims from the statutory
guarantee are unaffected. Spare parts for your RODENSTOCK glasses
will be available for several years after your purchase. In case of
damage, you can hand in your glasses for repair and that way
continue to use your lenses.
Unfortunately not. Lenses are not just one pane of glass
or plastic, rather a complex system of layers for antireflection,
tinting and other additional functions. Therefore
"polishing out" scratches doesn't work.
Scratched glasses should be replaced soon. The micro-fine scratches
cause light to scatter. The eye has to correct constantly which
leads to fatigue. Headaches may be the consequence.
It is short for Eye Lens Technology: EyeLT® is a new
technology in RODENSTOCK's lens manufacturing that has
been registered for a patent. Something that was considered to be
undoable has been possible since 2011 thanks to EyeLT®: up to 40%
better near vision for people who wear progressive glasses – a
milestone in the history of progressive lens technology.
The optician carries out a special near vision
test with the customer for this. The eye is measured completely
automatically and with high precision with the DNEye® Scanner, a new
and innovative measuring device. Together with the results of the
regular eye measurement, all this additional information is sent
with the order to RODENSTOCK and we make the best possible lens from
it. In short, the glasses wearer can exploit his individual vision
potential by 100%.
Since we work together exclusively with specialised
optical businesses, there is unfortunately no possibility to handle
sales or repairs directly with you as the end consumer. Use our
store locator to find a RODENSTOCK optician partner close to you. He
will be happy to help you.